FAQS
Your Questions Answered
WHAT IS YOUR POLICY FOR PRESCRIBING CONTROLLED SUBSTANCES?
In an effort to maintain safety and uphold best practice for both patients and clinicians via telemedicine, we do not prescribe benzodiazepine medications. The potential for psychostimulant therapy will be determined on a case by case basis; please ask your clinician about their policies in this area. Patients may be referred for QB Testing to aid in the diagnosing of ADHD.
I DON'T HAVE INSURANCE. CAN I STILL RECEIVE SERVICES?
Yes, cash pay is an option. Please reach out to your clinician for current cash pay rates. Clinicians at Entera Mental Wellness are credentialed with BCBS/Aetna/Optum/United/Cigna/Oscar Health/Oxford.
HOW OFTEN CAN I SEE MY MENTAL HEALTH CLINICIAN?
You can schedule appointments with your clinician as often as necessary, and by determining a schedule in advance, you can ensure you are able to book appointments when there are openings.
WHAT IS YOUR CANCELLATION POLICY?
When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. Please call 919-647-4878 and leave a message as soon as you know you will not be able to make your appointment.
If cancellation is necessary, we require that you call at least 48 hours in advance.
A cancellation is considered late when the appointment is cancelled less than 48 hours before the appointed time. A no-show is when a patient misses an appointment without cancelling. A no-show or late cancellation will result in a full charge of the appointment fee.
WILL I NEED LAB TESTS?
Your clinician may order lab tests to rule out the cause of various symptoms or to monitor specific blood levels corresponding with medications. We have contracts with both LabCorp and Quest, so you can locate a convenient branch. You may also get lab work performed through a setting of your choice, such as through your Primary Care Physician's office.